FAQ

Frequently Asked Questions

Welcome to Our LIFE Walk! We're glad you're here.

We've gathered answers to some common questions about our faith-inspired apparel, ordering, shipping, and more. If you need additional assistance, we're always happy to help.

How long will it take to receive my order?

Each Our LIFE Walk item is made especially for you after your order is placed.

Production typically takes 2–7 business days, followed by shipping. Delivery times vary depending on your location, the product, and the shipping method selected.

Please allow additional time during holidays and busy seasons.

Where are your products made?

Our LIFE Walk designs are created with intention and purpose. We partner with professional print providers, primarily in the United States, to produce and ship our apparel.

Production locations may vary by product and availability.

How do I choose the right size?

We want you to love the way your apparel fits!

Please review the size guide provided on each product page before ordering. Sizing can vary between garment styles, so we recommend comparing the measurements with a favorite shirt or sweatshirt you already own.

Can I return or exchange my order?

Because our apparel is made to order, we generally cannot accept returns or exchanges for incorrect size selections, color choices, or changes of mind.

Please review your order carefully before completing your purchase.

If your item arrives damaged, defective, or incorrect, we're happy to help resolve the issue.

For complete details, please review our Return & Refund Policy.

What if my order arrives damaged or incorrect?

We want every Our LIFE Walk order to arrive in excellent condition.

If something isn't right, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photographs of the product.

We'll review the situation and work toward an appropriate resolution, including a replacement or refund when applicable.

Can I change or cancel my order?

Because production can begin shortly after an order is placed, changes and cancellations cannot be guaranteed.

If you notice a mistake, please contact us as quickly as possible. We'll do our best to help before production begins.

How should I care for my apparel?

To help preserve your garment and its design:

  • Machine wash cold, inside out.

  • Wash with similar colors.

  • Use mild detergent.

  • Avoid bleach and harsh chemicals.

  • Tumble dry low or hang dry.

  • Do not iron directly over printed designs.

Always follow the garment's care label when provided.

Do you offer personalized apparel?

Yes! Select Our LIFE Walk designs can be personalized, including our Hebrew Name apparel.

Personalization options and instructions are provided on eligible product pages. Please double-check all submitted information before ordering.

Will I receive tracking information?

When tracking is available, you'll receive shipping information once your order has been dispatched.

Occasionally, items in the same order may ship separately if they're produced by different facilities.

What makes Our LIFE Walk different?

Our LIFE Walk is more than an apparel brand. It's an expression of biblical faith, intentional living, and the journey of walking with God.

Our designs are created to share meaningful messages, encourage conversations, and reflect the values we strive to live by.

Rooted in Faith, Worn with Purpose.

How can I contact Our LIFE Walk?

We're happy to help with questions about our products, orders, or designs.

Please visit our Contact Us page to send us a message.

Thank you for supporting Our LIFE Walk and being part of our journey!