Refund policy

Every piece we make is printed and produced only after you order it. That is what lets us offer more than a handful of designs without holding inventory, and it is also why our return policy looks a little different from a typical retail store's.

Cancellations. If you need to cancel or change an order, reach out within 12 hours of purchase. After that window, your item has likely already entered production and cannot be changed or cancelled.

Wrong size or changed your mind. Because each item is made specifically for you, we are not able to accept returns or exchanges for sizing or personal preference. Please check the size chart on each listing before ordering; if you are between sizes, we generally recommend sizing up.

Damaged, defective, or wrong item received. This one is on us to make right. If your order arrives damaged, misprinted, or isn't what you ordered, email us at orders@ourlifewalk.com within 30 days of delivery with a photo of the item, and we will replace it or refund you in full.

Questions before you order? Reach out at orders@ourlifewalk.com and we're glad to help you pick the right size or design.