Refund policy

Returns, Refunds & Exchanges

Every piece we offer is printed and produced especially for you after you place your order. This allows us to offer a wider variety of meaningful designs without holding inventory. It also means our return policy looks a little different from a traditional retail store.

Cancellations & Order Changes

Need to cancel or change an order? Please contact us as soon as possible, preferably within 12 hours of purchase. Because orders may enter production quickly, cancellations and changes cannot be guaranteed once production begins.

Wrong Size or Change of Mind

Because our products are made to order, we cannot accept returns or exchanges for incorrect sizing, color selection, or personal preference, except where required by law.

Please review the size chart on each product page before ordering. If you're between sizes, we generally recommend sizing up.

Damaged, Defective, or Incorrect Items

If something isn't right with your order, we want to make it right.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please email orders@ourlifewalk.com within 30 days of delivery.

Include your order number, a brief description of the problem, and clear photographs of the item.

For confirmed errors or defects, we'll provide a replacement at no additional cost or a full refund. You generally won't need to return the defective item.

Questions Before Ordering?

We're happy to help! Contact us at orders@ourlifewalk.com if you have questions about sizing, colors, or designs before placing your order.

Thank you for supporting Our LIFE Walk and our made-to-order approach to faith-inspired apparel.